Effective Date
This policy is effective from 1st June 2017.
The Company and the Product
KnifeEdge Consultancy Limited ("KECL") is the producer and owner of the A to Pay Software and Service ("the Application"), which is a mobile and web based tool to help commuters track delays in their journeys.
We take the private nature of your personal information very seriously, and are committed to protecting it. To do that, we've set up procedures to ensure that your information is handled responsibly and in accordance with applicable data protection and privacy laws. We're grateful for your trust, and we'll act that way.
This privacy policy describes what information we collect through your use of the Application, how we use that information, and what choices we offer you to access, update, and control it. This version of the policy is effective as of the date indicated below.
How we collect information
We collect information in two ways. There is the information you provide to us directly and the information we get when you use the Application.
Information you provide to us directly. The Application obtains the information you provide when you download and register. Registration with us is mandatory in order to be able to use the basic features of the Application.
When you register with us and use the Application, you generally provide (a) your name, address, email address, password and other registration information; (b) transaction-related information, such as the details of your regular journeys and copies of travel documents; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Application, such as travel operator, journey and delay information.
If you send us a request, such as emailing us for support, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users.
In the process of supporting the Application, we may discover personally identifiable information associated with your account. The only personally identifiable information we may discover during the support process without your consent includes your email address and the names of any organizations to which you belong. Any further information will not be discovered without your consent.
In the process of supporting ther Application, we may need to investigate the data within your account, including data you have entered into private boards, cases, wikis, etc. If this occurs, we will always request your explicit permission before looking at the data in your account.
A cookie is a small piece of data that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like Google Analytics) to help us recognize your visit and track visitors' use of and interaction with the Application. We use Google Analytics to improve our site and user experience, and have enabled certain features within Google Analytics including their DoubleClick platform, demographic and interest reporting, and a remarketing tool. Some of these features, in particular the remarketing tool, are advertising features.
If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies, but should be aware that certain features of the Application may not function properly without them. You can also visit the Digital Advertising Alliance and the Network Advertising Initiative pages to opt-out of cookies. To opt-out of third party tracking technologies used in the Application, please do as follows: to opt out of Google Analytics, click here (https://tools.google.com/dlpage/gaoptout).
We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions. In some cases, we may publicly display information that is not personally identifying in the aggregate or may provide the aggregate data to third parties.
Information we get from your use of the Application. In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
We collect this non-personally-identifying information in order to better understand how visitors use the Application and, where possible, to improve their experience. For instance, we log the time it takes to run database queries so that we can improve performance. In some cases, we may publicly display information that is not personally identifying in the aggregate, (e.g., by publishing a report on trends in the usage of the Application) or may provide the aggregate data to third parties.
Does the Application collect precise real time location information of the device?
This Application does not collect precise information about the location of your mobile device.
Scope of this policy
This Policy only applies to information collected by KECL. It does not apply to the practices of companies that we don't own or control, or employees that we don't manage. Information held in our Services may contain links to third party websites, and any information you provide to those sites will be covered by any privacy policies they may have. Please be sure to read the privacy policies of any third-party sites you visit. It is those sites' responsibility to protect any information you give them, so we can't be held liable for their wrongful use of your personally identifying information.
Children
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@atopay.co.uk. We will delete such information from our files within a reasonable time.
Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
Your consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United Kingdom. If you reside outside the United Kingdom your information will be transferred, processed and stored there under United Kingdom privacy standards.
Contacting us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at privacy@atopay.co.uk.
